Shipping policy
Shipping Policy
At Prism Elite Group, we are dedicated to ensuring that your orders are delivered promptly and securely. This Shipping Policy outlines the key terms and conditions regarding the shipment of products ordered from our website.
1. Shipping Destinations
We offer shipping services to a wide range of countries globally. Please be aware that certain remote or restricted locations may have limited or unavailable shipping options.
2. Shipping Methods and Delivery Times
We provide the following shipping methods:
- Standard Shipping: Estimated delivery within 7-14 business days.
- Expedited Shipping: Estimated delivery within 4-8 business days.
- Express Shipping: Estimated delivery within 2-5 business days.
Delivery times are estimates and may vary depending on the destination, customs procedures, and other unforeseen circumstances.
3. Order Processing Time
Orders are typically processed within 2-4 business days. Please note that orders are not processed on weekends or public holidays. Once your order is processed, you will receive a confirmation email with tracking details.
4. Shipping Costs
Shipping costs are determined at checkout based on the chosen shipping method and destination. Any applicable duties, taxes, or customs fees are the responsibility of the customer and will be billed separately by the carrier upon delivery.
5. Tracking Your Order
After your order has been shipped, a tracking number will be sent to you via email. You can track your shipment’s progress on the carrier’s website using this number.
6. Shipping Delays
While we aim to meet the estimated delivery times, delays can occur due to circumstances beyond our control, such as adverse weather, customs delays, or issues with the shipping carrier. Prism Elite Group is not responsible for delays caused by such factors.
7. Damaged or Lost Shipments
If your shipment is lost or arrives damaged, please contact our customer support within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund.
8. Modifying Shipping Information
If you need to update your shipping address or make other changes to your order, please contact us immediately. While we will do our best to accommodate your request, we cannot guarantee that changes can be made once the order has been processed.
9. Contact Us
For any questions or concerns regarding shipping, please reach out to our customer support team at service@prismelitegroup.com or call us at +1 4134899066.
10. International Shipping
International shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Customers are responsible for any additional charges for customs clearance. Prism Elite Group is not responsible for any customs-related delays or fees.